How to solve Apple ID login failure: AMD-Action:downloadProduct:SP

Since I have upgraded OS X on my MacBook Pro to OS X El Capitan (10.11) and moved my users home folder to another partition as described in an earlier blog post, I was not able to sign into the Apple or iTunes store anymore via native applications. It was still working fine via the browser. The failure displayed was: “AMD-Action:downloadProduct:SP”. Yes, very helpful. No further link for help nor was I able to find anything about it on official support pages.

Querying the web for a while I finally found the solution for my case. The reason here was that my home directory is not on the primary volume. If you’re in such a situation you can easily fix that by creating a new folder (/Users/Shared) which will be located on the primary volume. Give it access to everyone, and voila it will work. For detailed steps in doing that read this c|net article.

If that doesn’t help you it might also be related to some configuration failures in your network settings. To fix that follow those steps

Keychain forgets saved passwords … or not?

Yesterday I was really shocked. After reactivating my MacBook from stand-by mode I wanted to burn a DVD with exported pictures. I copied all files into the burning folder and started the process. From now on the whole system was curiously pretty slow. I never had this before. No idea if the burning process was responsible for that. But anyway, let us talk about the real problem…

I opened Adium to check if a friend is online. But instead of getting my contact list a password dialog was shown. Damn, what’s that? Most of my passwords are stored within Keychain. Why I have to enter a password now? Afraid of the thing happened I started the Keychain application and I was taken my breath away. No password, certificate or notes were visible. All entries were completely gone! The only thing I saw was a bright and white background. But that’s not what I wanted to see!

I was ebbed between waiting to finish the burning process or executing a restart immediately. Finally I decided to wait because there is no reason why it should getting worse. While the burning process wasn’t finished I restarted Keychain but without luck. It seems that all my stored sensitive data was lost. But stop! Let’s run a restart first… After taken the DVD out of my drive I did a restart. All the while I hold my fingers crossed. Please, please, please give me back my data… In such situations a restart takes a really long time! I entered my password and opened Keychain after my profile was loaded…

The applications window was shown and what I saw made me really really happy! All the entries were visible again and saved me from hacking them in again. I still have no idea what’s happened here and why they are back again. But I’m glad to have them back and I’m still interested for an explanation.

Anyone of you who had a similar experience? What was your result? Did you get back your stored passwords?

Mac OS X 10.5 alias Leopard available

Mac OS X alias Leopard It was a long time for everyone, who is interested in Mac OS X, to wait for the upcoming 10.5 release alias Leopard. Even after Apple Inc. announced its brand-new mobile phone iPhone and shifted the release forward further 6 month. But now you don’t have to wait any longer. Since yesterday Mac OS X 10.5 alias Leopard has been in the wild. Its sale started exactly at 6pm and many of the distributors celebrated a “Night of the Leopard”.

With more than 300 new features and additionally bugfixes this is the biggest release of Mac OS X ever launched. Improvements were made for the Finder, the Dock and many more. New applications like the Time Machine or Spaces add missing core features. Feel free to explore all that on the Mac OS X website.

As we know Apple there is no update available for existing Mac OS X users. Only customers who bought a Mac with Tiger in October can get an upgrade for 8,95 EUR. Anyone else has to buy the full version. But they are not too expensive. A single license of Leopard costs 129 EUR while a family license (for 5 members of one household) costs 199 EUR. Both versions can be bought by Amazon. If you order it before December you can even get a coupon over 10 EUR. Just enter following code at the end of your order request: AMZNLPRDAPPL.

Let the Leopard run!