Site Overlay

How to solve Apple ID login failure: AMD-Action:downloadProduct:SP

Since I have upgraded OS X on my MacBook Pro to OS X El Capitan (10.11) and moved my users home folder to another partition as described in an earlier blog post, I was not able to sign into the Apple or iTunes store anymore via native applications. It was still working fine via the browser. The failure displayed was: “AMD-Action:downloadProduct:SP”. Yes, very helpful. No further link for help nor was I able to find anything about it on official support pages.

Querying the web for a while I finally found the solution for my case. The reason here was that my home directory is not on the primary volume. If you’re in such a situation you can easily fix that by creating a new folder (/Users/Shared) which will be located on the primary volume. Give it access to everyone, and voila it will work. For detailed steps in doing that read this c|net article.

If that doesn’t help you it might also be related to some configuration failures in your network settings. To fix that follow those steps

2 thoughts on “How to solve Apple ID login failure: AMD-Action:downloadProduct:SP

  1. I want to endorse this hint. I was looking for a solution so long. Even Apple support wasn’t able to help me. Finally, I did this and it worked. Just Users\Shared must be read enable on a primary partition.

  2. I have this error. I just wiped the computer, and I am trying to re-install the OS. Since I can’t follow your steps, I’m stuck, but it does hopefully point me in a better direction Thanks!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close